Refund policy

Return & Refund Policy

At Paw Paradise, we want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

14-Day Return Policy

You have the right to cancel your purchase and return your order within 14 days of receiving your goods, without providing a reason.

To start a return, please contact us at [your customer service email] and include your order number and the reason for your return.

The returned item should be in its original condition and packaging, where possible, and should not have been used beyond what is necessary to inspect the product.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by your legal consumer rights, the cost of returning an unwanted item is the customer's responsibility.

Please contact us before sending any item back so that we can provide the appropriate return instructions.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photos of the item and packaging.

We will review the issue and, where required by applicable consumer law, arrange an appropriate solution such as a replacement, repair, price reduction or refund.

Refunds

Once your return is received and reviewed, we will process your refund in accordance with applicable consumer law.

Refunds will normally be made using the original payment method. Where the right of withdrawal applies, the refund will include the standard delivery cost paid for the original order, subject to applicable legal rules.

Important

This policy does not limit or exclude any mandatory consumer rights that apply to your purchase under applicable law.

If you have any questions about a return or refund, please contact us at [your customer service email].

Paw Paradise Pet Supplies & Care 🐾