Shipping policy

Shipping Policy

At Paw Paradise Pet Supplies & Care, we work to make sure your order reaches you safely and as quickly as possible.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a shipping confirmation and, where available, tracking information.

Delivery Times

Estimated delivery times may vary depending on the destination, product availability, shipping method and fulfillment location.

Typical delivery times are approximately:

- Austria & EU: 5–15 business days
- Other international destinations: 7–20 business days

These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs, postal services, weather, high order volumes or other circumstances outside our control.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or other shipping promotions. Any applicable offer will be clearly displayed on our website or at checkout.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow some time for tracking information to become active after the package has been dispatched.

Incorrect Address

Please make sure that your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the package and product.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery time, please contact us so we can assist you.

Customs and Import Fees

For international orders, customs duties, taxes or other import charges may apply depending on the destination country. Where such charges are legally payable by the customer, they are the customer's responsibility.

Contact Us

If you have any questions about your order or its delivery, please contact us through the contact information provided on our website.

Paw Paradise Pet Supplies & Care 🐾

Contact

For any questions regarding shipping, please contact us at:

humanis.customers@gmail.com